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| Apr 2008 - Present
Lead Business Process Analyst, Global Business Solutions (GBS) dept, BPO Strategic Sales, Netlink Software Private Limited, based in Southfield, Michigan, USA with Indian office in Bhopal, M.P (www.netlink.com) Roles & Responsibilities • Prepare client proposals, create business process solution diagrams and sales presentations. Draft and implement proposals, presentations, business process diagrams and brochures across BPO space. • An effective Administrator of salesforce.com (CRM) account, ensure timely reminders for action items of Sales Team in USA. Actively participated in weekly Strategic Sales Meets in USA (conference call through VoIP). • Accountable for mapping & capturing the client’s requirements, formulate the best suited proposal, submit it to the BPO sales team and ensure smooth operation in the work flow. • Accountable for defining business requirements for software prototypes by Creativity Team, prepare questionnaire to assess client requirements (MS-Word/ MS-Excel), business processes (Visio), cost sheets (MS-Excel) and project plans (MS-Project). •Actively involved in creating templates for standardized look ‘n’ feel. |
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